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Team Lead - Business support Job

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Date: 14-May-2021

Location: Bangalore (BLR01), IN

Company: Brickwork India Pvt Ltd

Job Details

Job Title : Team Lead

Job Location : Bannerghatta Road, Bangalore

Work Timings : 6:30 PM to 3:30 AM

Qualification : MBA / Postgraduate

Experience : Minimum 8 years’ experience / managed a team of 50+

About Brickwork India

About Brickwork India

Brickwork India is the global leader in Admin and Business Support Assistance for global leaders. We started our journey in 2005 and have grown from a start-up to a 350 plus workforce, with a strong focus on business excellence and people practices. Brickwork India is a well-established global brand and has catered to the diverse support requirements of CXO level clients located across 170 countries. Today Brickwork is the preferred service provider of Fortune 100 companies, SME’s and start-ups across industries & geographies. Brickwork has received numerous awards, including the Great Place to Work certificate, recognised by CII with “Customer Obsession” award, and has also received extensive media attention through more than 100 publications including the New York Times bestsellers, 'The World is Flat' by Tom Friedman and "The Four-Hour Work Week" by Tim Ferriss.

 

About the Business Support team:

Our Business support team provides administrative support to global mid-sized companies, small businesses, professionals, and individuals. Our assistance helps our customers to save time, costs, gives access quick access to diverse skill sets. Core support services include: Customer support, Project management, Data management, E-commerce management, Recruitment screening, Translation & Transcription support.

Position Purpose

The purpose of this position is to provide strong leadership and drive business, develop & improve team capabilities, optimize team capacity, drive new business opportunities, raise the delivery standards and ensure highest customer satisfaction levels.

Primary Responsibility

  1. Address business enquiries by showcasing our experience and credentials.
  2. Develop excellent rapport with clients and build long-term business relationships.
  3. Maximize the team’s performance by optimizing operational efficiencies and conducting regular team trainings to motivate and drive them towards customer and service excellence.
  4. Drive the quality process and implement best practices to raise the delivery standards to achieve the highest customer satisfaction score.
  5. Maintain utilization, productivity, and quality standards as per KRA’s and develop necessary documentation including best practices, SOPs, training guidelines etc.

Competency / Skills

  1. Strong analytical and interpersonal skills, with a commitment to professional and client service excellence and stakeholder management.
  2. Proficiency in MS-Word, MS-Excel and MS-PowerPoint, desktop research and presentation skills.
  3. Strong Analytical reasoning and numerical abilities to interpret large amounts of data.
  4. Ability to effectively balance a number of tasks, work to deadlines, and produce quality deliverables.
  5. A curious mind with a proactive approach, balanced with strong business acumen and people management skills

Contact Information