Sr. Associate Lead

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Date: 27 Mar 2024

Location: Bangalore (BLR01), IN

Company: Brickwork India Pvt Ltd

Job Details

Join Brickwork India, the Global Leader in providing Remote Executive Assistance services!

Job Title             : Sr. Associate Lead - IS

Job Location     : Bangalore

Work Timings   : 09:00-18:00 / 18:30-03:30

Qualification    : Graduate / Post-Graduate

Experience      : Minimum 6 Years


About Brickwork India

Brickwork India is the global leader in Admin and Business Support Assistance for global leaders. We started our journey in 2005 and have grown from a start-up to a 350 plus workforce, with a strong focus on business excellence and people practices. Brickwork India is a well-established global brand and has catered to the diverse support requirements of CXO level clients located across 170 countries. Today Brickwork is the preferred service provider of Fortune 100 companies, SME’s and start-ups across industries & geographies. Brickwork has received numerous awards, including the Great Place to Work certificate, recognised by CII with “Customer Obsession” award, and has also received extensive media attention through more than 100 publications including the New York Times bestsellers, 'The World is Flat' by Tom Friedman and "The Four-Hour Work Week" by Tim Ferriss.

Position Purpose

We’re looking for a pro-active System Administrator who has relevant experience to monitor, troubleshoot, and manage our IT infrastructure. The ideal candidate for this position should prioritize critical tasks and collaborate with the teams and vendors to resolve and find solutions. We’re interested in automating as many of our processes as possible to reduce the potential for human errors.

Primary Responsibility

  • Managing and monitoring the reliable delivery and performance of core systems to agreed business-as-usual standards
  • Managing the day-to-day prioritization and co-ordination of tasks within the IT Support team, delegating appropriately in line with staff skills and experience
  • Acting as an escalation point providing sufficient levels of technical know-how to assist in root cause identification and permanent resolution of issues
  • Raising and communicate effectively incidents and resolution plans with third party vendors and service providers
  • Following and manage staff adherence to policies, procedures and frameworks, in particular ensuring effective and efficient incident, problem and change management
  • Proactively seek out new and innovative solutions to deliver efficient and cost-effective systems to meet evolving business needs
  • Assist in the developing and maintaining policies and procedures necessary to ensure compliance with applicable standards and regulations
  • Day to day management of the IT Administration team ensuring work is delivered within deadlines and to the required quality
  • Coordinate and manage security controls (including means of identification and authentication)


  • 5 years of work experience as a Systems Administrator preferably with supervisory or management experience in the role
  • Hands-on experience with LAN and WAN networks as well as a good understanding of network switches
  • Good understanding of system security and different techniques
  • Excellent problem-solving skills with the ability to break down problems from the root cause
  • Excellent communication skills with the ability to communicate with users of all levels and explain complex technical information into simple and understandable terms
  • Great leadership abilities with experience of managing/supervising a small team
  • Excellent analytical skills with the ability to analyze large volumes of data and identify trends and patterns.
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Expertise in data center management and data governance
  • Hands-on experience with computer networks, network administration and network installation

Contact Information

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